Program assessment and development
Use program activity, operational data, and employee feedback to assess effectiveness and decide where attention and resources are needed.
- Program structure and effectiveness reviews
- Risk-based work plans
- Roles, resources, and reporting relationships
- Implementation and program improvement
Policies and procedures
Give policies clear ownership and a workable life cycle.
- Policy inventories and gap reviews
- Drafting and revision
- Approval authority and document ownership
- Review schedules, access, and implementation
Monitoring and response
Help the organization identify issues and follow through on them.
- Monitoring plans and coordination with audit
- Investigations and response planning
- Corrective action and accountability
- Reporting to management and committees
Culture and education
Examine how incentives, leadership behavior, and responses to bad news shape what people report and how they make decisions.
- Speak-up and escalation processes
- Psychological safety, transparency, and leadership responses to concerns
- Incentives and expectations that support ethical decisions
- Leader and workforce education
- Compliance committee support
Healthcare and research compliance
Address the obligations that come with care delivery, research, and physician relationships.
- Healthcare regulatory risk assessments and work plans
- Fraud and abuse, overpayments, and operational compliance
- Research conflicts of interest and management plans
- Physician credentialing and committee processes
Privacy, security, and information use
Connect legal requirements to the way information is collected, used, protected, and shared.
- HIPAA and privacy program assessment
- Security governance, accountability, and incident response coordination
- Health-information access and information-blocking compliance
- AI and predictive analytics policies and oversight